SUPPORT

We’re Always Here to Help

Welcome to the Cartella Support Centre — your go-to space for quick assistance, order help, and personalized customer care.
Our goal is to ensure every Cartella customer enjoys a smooth, secure, and satisfying shopping experience from start to finish.

💬 Need Help Fast?

Our dedicated support team is available Monday to Friday to answer your questions, resolve issues, and guide you through anything related to your order, delivery, or product.

📧 Email: support@cartella.com
☎️ Phone: +44 20 3289 7284
🕒 Support Hours: Monday – Friday | 9 AM – 6 PM (UK Time)

We aim to reply to all emails within 24 hours (excluding weekends and holidays).

📦 Order & Tracking Support

  • Once your order is shipped, you’ll receive a tracking number via email.

  • You can use that tracking number to monitor your shipment in real-time.

  • Didn’t receive your tracking link within 3 business days? Contact us and we’ll resend it right away.

🔁 Returns & Refunds

If you’re not 100% happy with your purchase, no worries — we’ve made returns simple and straightforward.

You can request a return within 30 days of delivery if your product:

  • Is unused and in original packaging

  • Includes proof of purchase

Once approved, our team will guide you through the return steps. Refunds are usually processed within 5–7 business days after inspection.

For more details, visit our Refund Policy page.

🚚 Shipping & Delivery Help

We currently deliver across the United Kingdom.

  • Processing Time: 1–3 business days

  • Estimated Delivery: 5–9 business days

If your order seems delayed, contact us with your order number — we’ll check the courier status for you immediately.

🔒 Account & Privacy Support

Your data security is our responsibility.
We follow strict GDPR-compliant policies to keep your personal and payment details safe.
You can request data access or deletion at any time by emailing support@cartella.com.

💡 Common Questions

  • How do I track my order?

  • What should I do if my product arrives damaged?

  • Can I change my shipping address after placing an order?

  • How long do refunds take?

👉 You’ll find answers to all of these on our FAQs Page.

❤️ Our Promise

At Cartella, every customer matters.
We’re not just here to sell products — we’re here to support, guide, and ensure your trust every step of the way.

Thank you for choosing Cartella — we look forward to serving you better every day.